The Conversations feature in MarkiT MagniT is your centralized hub for managing client communications. It consolidates text messages, emails, calls, and other channels into a single, easy-to-use dashboard.
Log In: Start by logging into your MarkiT MagniT dashboard at https://api.blacklabeltechnology.com. Navigate to Conversations: On the left-hand menu, click on Conversations.
See all your messages in one place. Filter by channel: SMS, email, or Facebook Messenger.
Use the search bar to find messages by keyword, client name, or contact details.
Receive live updates for new messages and respond instantly.
Start a New Message: Click the + Start Conversation button in the top-right corner. Select the contact or enter a new contact’s details. Choose your communication method (SMS, email, etc.).Type Your Message: Use templates for quick responses or type your custom message. Send: Click the Send button to deliver your message immediately.
Open the message thread from the inbox. Type your response in the text box at the bottom. Attach files or images if needed.
Click the Assign button to delegate the conversation to a team member.
Once a conversation is completed, click Mark as Resolved to keep your inbox organized.
Set up automated replies to engage with clients instantly when they contact you outside of business hours.
Navigate to Automation on the left-hand menu. Create a new workflow and set triggers (e.g., "New Incoming Message").Add an Auto-Reply Action with your message template. Save and activate the workflow.
MarkiT MagniT Conversations integrates with:
Google My Business: Manage GMB messages. Facebook: Handle Messenger inquiries .Email Providers: Sync and send emails.
Respond Promptly: Aim to reply within 24 hours. Use Templates: Save time by using pre-written responses. Personalize Communication: Address clients by name and tailor your responses.
Message Delivery Failure Ensure the recipient’s contact details are correct. Verify your account’s messaging credits. Missing Messages Refresh your browser or check your filters. Ensure all integrations are active.
If you encounter issues, contact our support team at [email protected].